How this all
started.
It wasn't a business plan. It was me, sat in Faversham with rubbish internet — and a lot of people in the same boat.
Before
My own internet
was unusable.
Long before 5G was a thing, my home connection was so slow I couldn't get a day's work done. Buffering on calls. Spreadsheets that timed out. A Wi-Fi router that needed a kick every couple of hours.
Fixed-line options weren't going to fix it any time soon. So I rigged something better for myself out of a 4G SIM and a decent router. It worked. I had usable internet again — and I went back to work.
Could you set that up for me too?
I wasn't the
only one.
As the day job grew, I kept bumping into the same problem. Family. Customers. Friends of friends. Slow broadband, long contracts, no real options. Especially anyone living somewhere fibre hadn't reached.
I'd explain what I'd done for myself. Almost every time, the next sentence was "could you set that up for me?" After enough of those, you stop calling it a coincidence and start calling it a pattern.
People wanted a person,
not a call centre.
What I noticed wasn't really about the technology. It was that people preferred dealing with one person who'd actually answer the phone, explain what they were getting, and sort it out if something went wrong.
So I thought: alright, let's offer this properly. Same kit I trust at home, same straightforward way of doing things, just packaged up so it's easy for someone else to take on.
Where we are
now.
5G has changed the game compared to the early 4G days — speeds are properly competitive with fixed-line in a lot of places, and getting set up is just plugging in a router. No engineers, no digging up the road.
We're a small operation, run from Faversham in Kent and registered as a trading name of Mad Tech Heads LTD (Company No: 144409189) at our London office. Still doing it the way I started: one plan, one price, real people on the phone.
Now
You'd be talking to me.
Same person who started this, same person who'll pick up if you ring. If 5G's right for your address, I'll set you up. If it's not, I'll tell you and we can go our separate ways with a handshake.